Privacy Policy | Total Bliss

Last Updated: July 30, 2025

This Privacy Policy outlines how Total Bliss Health and Beauty, based in Queensland, Australia, collects, uses, discloses, and protects your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant laws and regulations. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly.

1. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, date of birth, address, phone number, email address, and emergency contact information.
Health Information: Medical history, current health conditions, medications, allergies, treatment plans, and other health-related information necessary for providing acupuncture services.
Payment Information: Billing details, Medicare or private health insurance information (if applicable), and payment records.
Appointment Information: Details of appointments, including dates, times, and treatment notes.
Other Information: Any additional information you voluntarily provide, such as feedback or preferences related to your treatment.

2. How We Collect Information

We collect personal information in the following ways:

Directly from You: When you book an appointment, complete intake forms, or communicate with us in person, over the phone, via email, or through our website.
During Treatment: Health information provided during consultations or treatments.
Third Parties: With your consent, we may collect information from healthcare providers, such as general practitioners or specialists, or private health insurers for billing purposes.
Website and Online Platforms: If you use our website or online booking system, we may collect information such as your IP address, browser type, or usage data through cookies (see Section 7).

3. How We Use Your Information

We use your personal information for the following purposes:

To provide acupuncture, massage and related health services tailored to your needs.
To manage appointments, including sending reminders or confirmations.
To process payments and handle billing, including claims with private health insurers.
To communicate with you regarding your treatment, follow-ups, or health-related information.
To comply with legal and regulatory obligations, including maintaining accurate health records as required by the Health Practitioner Regulation National Law (Queensland).
For internal business purposes, such as improving our services or conducting audits.

4. Disclosure of Your Information

We will not disclose your personal information to third parties except in the following circumstances:

With Your Consent: For example, sharing relevant health information with other healthcare providers (e.g., your GP or specialist) to coordinate your care.
Legal Obligations: When required by law, such as in response to a court order or to comply with mandatory reporting requirements.
Service Providers: To trusted third-party service providers (e.g., payment processors or IT providers) who assist in operating our practice, provided they comply with strict privacy and security standards.
Emergency Situations: If necessary to protect your health or safety, or that of others.

5. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

Storing physical records in secure, locked facilities.
Using secure electronic systems with encryption and password protection for digital records.
Limiting access to personal information to authorized personnel only.
Regularly reviewing and updating our security practices.

Health records are retained for a minimum of seven years (or longer for minors, until they reach 25 years of age) as required by Queensland health regulations.

6. Access and Correction of Your Information

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.

To make such a request, please contact us using the details in Section 10. We may need to verify your identity before providing access or making corrections. In some cases, access may be denied if permitted by law (e.g., if it would pose a risk to your health or safety).

7. Cookies and Website Use

If you visit our website, we may use cookies or similar technologies to collect non-personal information, such as:

Your IP address, browser type, and operating system.
Pages visited and time spent on our website.

This information helps us improve our website and services. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

8. Overseas Disclosure

We do not typically transfer personal information outside Australia. If it becomes necessary to disclose your information to an overseas recipient (e.g., for cloud storage or third-party services), we will ensure they are subject to equivalent privacy protections or obtain your consent beforehand.

9. Complaints

If you have concerns about how we handle your personal information, please contact us using the details in Section 10. We will investigate and respond to your complaint promptly.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Practice Name: Total Bliss Health & Beauty
Address: 30 Chatsworth Road Greenslopes Qld 4120
Phone: 0411257164

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be made available at our practice and on our website, with the effective date clearly indicated.