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Spa Etiquette
1. We recommmend you book ahead for all treatments. Please let us know in advance if you have any special health considerations that may affect your treatment. If you are pregnant please inform the spa co-odinator.
2. We suggest you leave all valuables and jewellery at home.
3. To ensure all our guests enjoy a tranquil experience we request that noise be kept to a minimum and mobile phones be turned to silent.
4. Parents please note that it is essential that alternative childcare arrangements be made.
5. For appointments over 1 hour a 50% deposit will be required at time of booking.
6. Cancellations: We require a minimum of 48 hours notice for. Failure to give adequate notice will incur a 20% cancellation fee or cancellation of a gift voucher.
7. Please arrive at least 15 minutes prior to your scheduled time. Arriving late will shorten your treatment or limit the length of your appointment.
8. Treatments will always finish as scheduled in order not to delay and inconvenience the next client.
9. For your comfort all massage beds have face cradles and linens are set to provide full body coverage prior to treatments. Our therapists are trained to appropriately drape you for privacy. You may also leave your under garments on.
Appointments
For appointments over 1 hr, a 50% deposit will be required at time of booking to confirm your appointment. Credit card bookings are required to secure group bookings, packages and day spa escapes. We require a minimum of 48 hours notice for cancellations. Failure to give adequate notice will forfeit the full deposit or a cancellation of a gift voucher. (Booking of appointment is acknowledgment of these terms. A courtesy call or SMS is made a few days prior confirming your appointment for your convenience. We have a range of payment options including
Eftpos and major credit cards including AMEX. Please allow 10 to 15 minutes before your appointment to complete your consultation form and please turn off your mobile phone during your treatment.
Gift Cards & Vouchers
All our Gift Vouchers and Gift Cards include Complimentary gift bag with a gorgeous gift card and Luxurious Pure Fiji Body Butter (for pick up at reception only). We make purchasing from Total Bliss Health and Beauty as easy as possible. Simply telephone or email us with the details and we will mail the Gift Voucher. (Note: Postage of the Gift Vouchers is free but does not include gift bag, greeting card and body butter). Telephone credit card payments are also welcome. All Gift Vouchers have a choice of 3 months or 6 months validity. Please specify at time of purchase.